Returns and Refunds
EXCHANGE, REFUNDS & CANCELLATIONS
At Tesoro by design we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 90 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.
The goods must be returned in the same condition as received and if possible with all original packaging. Tesoro by design reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
We aim to process all refunds and exchanges within 7-21 working days. Please note during busy periods (i.e. Sales) this may take slightly longer. Your bank may require additional time to process/refund you which may take longer (depending on your bank).
Please enclose the dispatch note inside the parcel giving the reason for the return, stating whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to Tesoro by design via the Post Office.
Please obtain a 'Proof of Posting Certificate' from the Post Office.
Tesoro by design
Unit 6 Fernfield Farm