Sizing and Delivery
For last order dates for Christmas delivery: Please Click Here for Christmas Delivery & Office Opening hours
All items which are in stock will be delivered by Royal Mail within 7 days. Standard delivery only applies to UK Mainland only.
Next Day Delivery £8.95
As long as your order is in stock then delivery will take place the following working day before 1 pm. The latest we can process orders for Next Day Delivery is 2.30pm.
*Update: 19th March 2020 - Please Note Royal Mail have advised us they cannot guarantee Special Delivery before 1pm, parcels could turn up at any time the advised day or possible worst case the next day.*
All International deliveries will be sent using Royal Mail International Service and normally take between 7 and 14 days.
Reagrding the coronavirus and our service, we are still open via online and telephone, and have taken extra precautions for our customers and staff safety. Click here for more information.
Out of stock items
We endeavour to send all our customers emails within 1 working day of order placement confirming stock availability and delivery information.
We try to replenish stocks on a regular basis but anything temporarily out of stock will be delivered within 28 days. Please call our staff (01908 523152) or email us for more accurate delivery dates on specific items.
If you have ordered more than one item and part of your order is out of stock then the out of stock item will be sent within 28 days and no extra postage charge will be incurred.
EXCHANGE, REFUNDS & CANCELLATIONS
If, for any reason, you are not delighted with your purchase, return it to us unworn/unused within 90 days. We will exchange it or provide a refund without delay.
We recommend you obtain a Proof of Postage Certificate from the Post Office when returning items to us. Refunds require the return of free gift items if they were offered as part of the promotion.
Once you place an order you may cancel this at any time prior to despatch, otherwise, we are happy for you to return the goods for a full refund.
The approximate chest/bust measurements for our cashmere knitwear are as follows: